Frequently Asked Questions

Welcome to KG Crafts! We understand you might have questions about our unique personalised and memorial products. Here, you'll find answers to some of the most common queries, ensuring a smooth and enjoyable shopping experience with us.

We pride ourselves on creating beautiful, bespoke items. Our business is based in Milton Keynes, United Kingdom, our focus is on quality craftsmanship and personal touches. We hope this section clarifies any concerns you may have, from ordering to delivery.

How long do products take to make?

Our aim is to have standard orders shipped within 2-3 business days. Some custom orders can take a lot longer depending on the specifics. We will always keep you updated on your order status as well as a guidline of how long an item will take to create.

How can I send you the ashes for memorial products?

Please contact us directly at kgcrafts24@gmail.com or complete any of our custom forms for detailed instructions on securely sending ashes for memorial products. We handle all precious materials with the utmost care and respect.

If I cannot see what I am after, how do I bring my vision to life?
We love bringing unique ideas to fruition! Please visit our page to tell us about your vision. We will work closely with you to create the perfect personalised item.

Can I see a preview before my item is made?

For most custom orders, we offer a preview option before final production. This allows you to approve the design and ensure it meets your expectations.

Details will be confirmed during the ordering process.

Do you ship internationally?

At present, KG Crafts is unable to ship orders outside of the United Kingdom. We appreciate your patience and support as we work toward expanding our delivery options in the future.

What happens if an item is damaged during delivery?
We carefully package all our products to ensure they arrive safely. However, in the rare event that an item is damaged during transit, please contact us within 48 hours of receipt with photographic evidence, and we will arrange a replacement or refund.

Why does the colour of gems vary in jewellery and memorial products?
Each item is made to order, and the colours of gems in our jewellery and memorial products can vary slightly from what is shown in photos. This is due to the unique nature of materials and the crafting process, making each piece truly one-of-a-kind.

What should I know about placing an order with KG Crafts?

We are a small team of two dedicated crafters. Our aim is to ensure every item is perfect. While standard orders ship within 2-3 business days, custom orders may take up to 7 days. Your patience is appreciated as we meticulously create your personalised piece.

Our inbox is always open and we will always be happy to answer any questions you may have. 

Crafted with care, just for you

At KG Crafts, every product is more than just an item; it's a cherished memory or a unique expression. Explore our range and discover the perfect personalised or memorial piece.